Future Workplace Webinars

Win at Home and Win at Work: Prevent Employee Burnout with Professional Concierge Services

Wednesday, June 16, 2021 1:00pm - 2:00pm EDT  
Host: Future Workplace Webinars
By: Patty Jones, Chief Human Resources Officer, Michigan First Credit Union

Courageous HR leaders and executives make bold moves! They work hard to cost-justify and forecast healthy ROIs whenever possible, but at the end of the day, they’re pursuing success beyond what ROI can illustrate. They’re architecting cultures that can drive top-line growth and bottom-line profits. They’re putting their people first! Join us to hear how a growing and thriving financial institution, Michigan First Credit Union, is delighting its team members with high-touch, professional concierge services and errand running as a foundational component of its cultural architecture.

Join us and learn how Michigan First Credit Union prioritizes people by:

  • Having a CEO with a PEOPLE philosophy that includes wanting team members to "Win at Home, Win at Work."
  • Choosing “the right thing to do” for their culture over a traditional ROI.
  • Recognizing that Member/Customer delight cannot be achieved with undelighted team members.
  • Defining “winning” to include their people rather than a result achieved for the company by their people.
  • Giving their team members the gift of time and mind space by investing in benefits that improve work and life.
  • Partnering with a vendor whose values align with its own and would be most likely to delight its people.


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Patty Jones
Patty Jones

Chief Human Resources Officer, Michigan First Credit Union

Patty Jones is the Chief Human Resources Officer for Michigan First Credit Union for almost eight years. In her critical role, Patty has the ability as an influencer through her partnership with the CEO, to create a culture and environment where people enjoy coming to work and bring the best versions of themselves every single day to serve members at the highest possible level. Her passion for servant and empathetic leadership has grown exponentially since working for Michigan First Credit Union where this style is continuously embraced and strongly encouraged. Her deep knowledge of people, processes and profit has allowed the building of a people-first infrastructure that supports a growing and expanding company such as Michigan First.

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